Errors & troubleshooting
Resolve system errors.
By Stephanie1 author10 articles
- Error 63001 WiFi Access Point not registeredThis article explains how to resolve a missing access point MAC address error message.
- Error 65001 venue is not activeThis article explains what to do if you receive reports of a venue not active error.
- Error 75001 authentication errorThis article explains what to do if end users report an authentication error when using the guest WiFi.
- Guest WiFi login problemsHere is a troubleshooting guide for general Guest WiFi login issues.
- Error 77010 WiFi access point not correctly configuredThis article explains what to do if you have an incorrectly configured access point.
- Cambium troubleshootingTake a look at this article if you're having trouble with your Cambium access point.
- My venue is missing dataThis article provides help on what to do if you're missing any login or Insights Plus data.
- Presence Sensor troubleshootingIf you have a presence sensor installed but aren't seeing any data, take a look at some of our troubleshooting tips below.
- Understand your notificationsAn overview of the Notifications tab in Insights, including notification types, how to view alert details, and how to snooze notifications.
- Fix Instagram or Facebook not loading after connecting to guest WiFiUnderstand why Instagram or Facebook may not load after you connect to WiFi successfully, even though signâin completes as expected.