The Notifications feature in Insights keeps you informed about potential issues across your venues, including WiFi login gaps, missing Presence data, and data sync errors. Use this article to understand each notification type and how to manage your alerts.
Access your notifications
There are two ways to access your notifications, follow the steps below:
Login to Insights with your email address and password.
Select Notifications from the left-hand menu. A number displays here to indicate how many notifications you have.
🤓 Tip: Alternatively you can click the Alarm 
icon located in the top right of the screen.
Once in the Notifications tab, you will see a summary count of your Active Notifications and Snoozed Notifications, with the option to select Filter to switch between these views.
Notification types
Insights monitors three types of notifications across your venues. Select any notification to view its details and history.
No WiFi logins
This section lists any venues that have recorded zero WiFi logins for more than 48 hours. This typically indicates a technical issue at the site that requires investigation.
Contact your internal technical team or third-party support provider to review the setup and confirm that the in-venue WiFi is operating correctly.
The article My venue is missing data also provides troubleshooting tips.
No presence data
This section displays any venues that are not currently receiving Presence data. Presence data is collected separately from WiFi data, using devices installed on-site that gather anonymous device data.
Check that any standalone Presence devices have not been unplugged on-site, then contact your technical team for further assistance if needed.
The article My venue is missing data also provides troubleshooting tips.
Data sync error
This section displays any integration or personally identifiable information (PII) data send issues flagged during processing. Our support team actively monitors all integrations and will contact you if any ongoing problems require attention. In many cases, common issues are resolved proactively by the support team without interrupting your data syncs.
When reviewing the advanced details of a notification, you will notice that some alerts appear as active and then automatically clear. This is normal and often indicates that the issue has already been resolved.
📌 Note: If you see any data sync errors that remain uncleared for an extended period, check with your integration partner and contact the Wireless Social support team for additional support.
View notification details
To view the full details of an alert, select the specific notification you want to review. Within this view you will see a status summary, relevant date information, and the full notification history to help you investigate the issue.
Snooze notifications
You can snooze individual notifications or multiple notifications at once. Follow the steps below:
Select the checkbox next to the individual alert and click the green Snooze Selected button in the top right of the screen.
To snooze multiple notifications at once, select the All checkbox and click the Snooze Selected button.