The fastest way to get support is by using our Access Digital Assistant, alternatively you can also raise a case through the customer success portal.
Raise a case through the Access Digital Assistant
For the fastest support, use the Access Digital Assistant. Log in to the Insights, click the Access Digital Assistant icon in the bottom right of your screen, and describe your issue. If you need to speak with our team, the assistant will create a support case for you automatically.
Support hours
Our Support teams are available Monday to Friday 9:00 AM – 5:00 PM UK time.
2026 UK public holidays
Date | Monitoring |
Friday 3 April 2026 | Closed. |
Monday 6 April 2026 | Closed. |
Monday 4 May 2026 | Closed. |
Monday 25 May 2026 | Closed. |
Monday 31 August 2026 | Closed. |
Friday 25 December 2026 | Closed. |
Monday 28 December 2026 | Closed. |