Errors and troubleshooting
Resolve system errors.
Error 63001 WiFi Access Point not registeredThis article explains how to resolve a missing access point MAC address error message.
Error 65001 venue is not activeThis article explains what to do if you receive reports of a venue not active error.
Error 75001 authentication errorThis article explains what to do if end users report an authentication error when using the guest WiFi.
Guest WiFi login problemsHere is a troubleshooting guide for general Guest WiFi login issues.
Error 77010 WiFi access point not correctly configuredThis article explains what to do if you have an incorrectly configured access point.
Cambium troubleshootingTake a look at this article if you're having trouble with your Cambium access point.
My venue is missing dataThis article provides help on what to do if you're missing any login or Insights Plus data.
Presence Sensor troubleshootingIf you have a presence sensor installed but aren't seeing any data, take a look at some of our troubleshooting tips below.